communication with the ability to communicate with all levels of authority • Sound technical skills and the ability
contractual obligations, performance delivery and service level agreements Troubleshooting and providing service
calls to ensure user support and that high service levels are maintained Support ongoing operations Manage
premises and speaking to the Client at Executive level Face to Face at the Clients premises whenever needed
clients, stakeholders, and team members at all levels of the organization. Ability to manage multiple
business. Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing
collaborate effectively with stakeholders at all levels. Strategic thinking and problem-solving abilities
of urgency Solve tough technical problems at any level of the stack, and be persistent in getting to the
of urgency Solve tough technical problems at any level of the stack, and be persistent in getting to the
of urgency Solve tough technical problems at any level of the stack, and be persistent in getting to the