data (and database) management products, office automation products, embedded systems, and other utility Freshdesk • Providing technical training to customers on our products and services. • Working with the and opportunities for upselling or cross-selling products while keeping customer records up-to-date. • Analyzing and activity to identify trends and improve our products and services. • Maintaining a high level of professionalism closely with cross functional teams, including Product, Developers and Customer success to solve complex
information technologies that drive quality and productivity improvements across geospatial and industrial portfolio including TM60, MS60, GNSS Spider and GeoMoS products and be familiar with alternative solutions from cases. Be responsible for selling our services, Training, consultancy installation support to all monitoring support and training • Strong communication skills, including the ability to communicate product information responsibility, and accountability • Understands the product development and management lifecycle • Ability
Documentation and Training:
- Prepare user manuals and conduct training for business process
necessary changes through configuration, and resolve production support calls.
- Change Management:
He/she will also be expected to provide 3rd level product support and will be expected to perform a standby Deliverables Main Deliverables · Develop CR's/ projects/Production fixes and ensure code is accurate with minimum timeously during UAT testing. · Provide 3rd level product support. · Working to analyse and identify bugs Completing of weekly Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr
minimal supervision. System Training Assist in preparation and planning of training sessions Assist Consultants Senior Consultants with training sessions Assist with preparation of Training Manuals and learning aids
objects
- Preparing User manuals and conducting training
- Go-live preparation and post Go-live support
Production Support calls
- Raising Change Requests
for combining pioneering technologies, emotional products and personalized customer support to create the requirements Ability and willingness to coach and give training to fellow colleagues and users when required Compiling
Customers Fairly and Compliance Create and maintain productive relationships with internal and external clients terms of contracting, reviews and poor performers, Training and development, Employee relations Manage people
objects. Preparing User manuals and conducting training for business process owners. Go-live preparation configuration. Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs)