knowledge across all SAP modules
- Ability to assist with problem identification and possible solutions
documenting requirements in appropriate format and assisting with identification and management of risks To
progress and implementation of engineering initiatives Assist other department engineers in creating practical
point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting
Fair knowledge across all SAP modules - Ability to assist with problem identification and possible solutions
modules
first line support on Logging of support queries, assistance with licensing queries, installation queries
timeously and resolved within Service Target.
Training Provide code reviews on peer code by assisting others in developing and improving on their own the development process . Ability to mentor and assist others, and to lead internal training sessions
Perform project management for ongoing projects Assist with escalations and technical issues Maintain Maintain relationships with customer technical teams Assist on-site resources with 3 rd party management / engagement