ESSENTIAL SKILLS REQUIREMENTS:
- Strong background in mathematics and good analytical and problem-solving skills
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
- Languages: C#, Python, SQL, PL/SQL
- Scripting Languages: HTML,
An international company, specializing in IT services is looking for a somewhat experienced Technician who can start ASAP, to join their Midrand team. Based on performance after 1 year, the contract may be made permanent. Fixing PCs and Printers. Face-to-face visits with clients (must be presentable
user and operational manuals
understanding of hardware breakfix processes. Service Level Agreements play an important part for this role be able to use Microsoft Office Proficient data entry skills Proficient in English 2 years' experience incidents and requests in order to achieve Service Level Agreements. Effective verbal and written communication incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc. Ensure that and update incidents via the activity history entries Responsible for escalation for P1 incidents via
within budget and timelines and to the correct level of quality and performance to enable client services core duct and fiber routes, spurs, and PoP sites entries, MMRs. Develop Policies, Procedures, Processes
follow the up until completion.
QUALIFICATION
Having
and Profitability: Achieve growth targets (Order Entry, Turnover, Gross Margin and PBIT) for the business that company maintains partnership levels at the highest feasible level that delivers commercial value for support of achieving company targets for Order Entry, Turnover, Gross Margin and PBIT. Ensure that all teams Updating and maintaining the various Service Level Agreement (SLA) templates as used by the Sales and/or Communicate courteously and effectively at all levels both inside the business and to customers Exercise
project accounting, ensure accurate general ledger entries, and provide financial insights to support strategic
/>- Ensure appropriate test environment access levels for testers
- Follow up on defect fixes identified
learnt" sheet related to test topics
- Ensure entry/exit criteria for all test phases are met in time
maintains object documentation