RESPONSIBILITIES User Support Provide advice and assistance to users to resolve basic queries and ensure
sites; may produce content for embedded user assistance technology. Conducts interviews with various
deadlines. Sprint Planning and Agile Practices: Assist the team with sprint planning, stand-ups, and reviews
KEY OUTPUTS:
reassigned timeously and resolved within Service Target. Assist First Line Support ITSM and relevant departments
how this can be used to address business problems Assist development teams in resolving complex technical
customer-related queries are effectively dealt with and solved Assist the team with other related functions when and
helpful, responsive behavior and willingness to assist the users at all times Ensure 98% of all calls
transformations as needed. Database Design and Development: Assist in database design, schema development, and normalization
relevant information is captured accurately that will assist with the root cause analysis. Identify potential relevant information is captured accurately that will assist with the root cause analysis. Identify potential