Go-live support.
- Interact with clients, handle tickets within defined SLAs, and troubleshoot system
Go-live preparation and post Go-live support
- Handling Tickets and Tasks within defined SLAs
- Troubleshooting
Requirements: Familiarity with FIX protocol. Experience in handling real-time UDP and TCP streams. Strong mathematical
/>- Above-board work ethics and flexibility to handle various project tasks.
- Effective communication
downstream nodes. Escalation Management: Ability to handle escalations in the absence of the NOC Manager.
APIs and experience with asynchronous request handling to enhance application responsiveness and performance
support.
- Operations experience (ticket handling, problem, incident management)
- Jira and
Groups. Docker/AWS Kubernetes/AWS Git (version handling), Bitbucket, SVN. IoC / Dependency Injection.
service partners. Here's what you'll be diving into: Handling all client inquiries, whether it's about product
of data management and revolutionize the way we handle information? We're on the lookout for a dynamic