with both technical and non-technical colleagues/users. - Strong ability to understand and interpret business holidays on implementation and operations (IT Support) related tasks. - Flexibility to take up different pment) experience in commercial and/or retail end-user IT applications. - Relevant SAP Functional Certification AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) - Proactively propose solutions to improve the support of (new) business processes. - Providing business
Transport Management. Support with month-end processes. User support. Support SAP Analytics Cloud (SAC) dashboards. Post go-live support. General operations support. End to end testing support. Qualifications &
transport processes - Provide support during month-end processes - Offer user support for various SAP systems Provide post go-live support for implemented solutions - Offer general operations support as required - Participate Participate in end-to-end testing processes
code base Preparation of user and technical documentation End user support Skills and Experience Required: NET and Web API Core Microsoft SQL Server Front End Development Stack: HTML5, CSS JavaScript / jQuery
functional documentation
- Analyzing and scoping End-user authorization roles
- Conducting Unit tests
solutions to improve business processes
- Supporting the functional team with issues and providing
Preparing User manuals and conducting training
- Go-live preparation and post Go-live support
-
providing support
- Executing changes through configuration and resolution of Production Support calls
- Developing user interface transactional solutions
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s)
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s)
- Proactively propose solutions to improve the support of (new) business processes
- Execute the
management (transport) activities
- Prepare user manuals and conduct training for business process
cutover, and go-live as well as post go-live support activities
- Interaction with clients through
and emails
- Support troubleshooting, resolving, and closing of Production Support tickets (Incidents
system solution to IT Project Manager / Leader and User Management or System owner.
pment) experience in commercial and/or retail end user IT applications.
collaborate with various stakeholders, including business users, IT teams, and management, to understand their needs technical proficiency to drive successful outcomes and support business growth. Responsibilities: Requirement Gathering and Analysis: Collaborate with business users and stakeholders t Conduct workshops and collaborative address concerns. Act as a liaison between business users and technical teams. Project Management and Implementation: ensure successful project outcomes. Provide ongoing support and guidance during solution implementation and