Platforms Operations systems (Windows, Linux), Data Centres, Networks, Databases, Web technologies, Cloud technologies
apply to the environment Attend to maintenance calls from business via System Administrator, within SLA
follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
and educate clients at all levels through phone calls, emails and client visits. Initiate frequent client
and educate clients at all levels through phone calls, emails and client visits. Initiate frequent client