Generative AI, Scripting in ServiceNow, Virtual Agent)
Alternatively sound JavaScript development
our agile toolchain.
·       No on-call duty required at this point
complex IT infrastructure projects, including data centers, networks, servers, storage, and cloud technologies
Microsoft Volume Licensing Service Center (VLSC), Microsoft Partner Center, Microsoft Product Terms, and License
Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system) (Remote Support) if needed.
· Escalating Calls to Second Line Support or Vendor.
· Data Usage Usage Reports.
· Following and Maintaining call logging procedures.
· Fault finding reports experience with MS Office Suite as well as an ITIL based call logging program.
operation of internal networks, specifically the HH call center and all related components Recommend and plan
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Monthly
support
deploy your solutions with our agile toolchain. No on-call duty required at this point Monthly
requirements, please apply today Alternatively give us a call on 021 180 4090 and one of our consultants will
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical