year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create
Implement Data Centre Networks based on Cisco ACI & Nexus
- Troubleshoot Data Centre networks
of SLAs.
Why
exceptional customer support, and handling periodic call-outs related to installations and support. This troubleshooting issues. Conduct periodic on-site call-outs for installations, network setups, and phone
support
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
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