of SLAs.
Why
Maintain accurate records of service calls, repairs, and parts inventory.
diverse members of the CTU community, including students, faculty, staff, administrators, and external
diverse members of the CTU community, including students, faculty, staff, administrators, and external
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause switched off before leaving site
through various channels, log and update support calls, offer basic operator training, and travel across
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause are switched off before leaving site. Attend to calls logged related to the Network & Telephony installation
requirements in accordance with the Financial Intelligence Centre Act, No. 38 of 2001, as amended (FIC Act). KEY