would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
conferencing technology and implement facility in consultation with ITC
infrastructure.
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create
Implement Data Centre Networks based on Cisco ACI & Nexus
- Troubleshoot Data Centre networks
outage
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Carrying out regression testing Interact with consultants of other modules User interface transactional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Carrying out regression testing Interact with consultants of other modules User interface transactional
Complete
C# Developer, City Centre, Pretoria / Tshwane. Company Name: PRR Recruitment Services. Software developer