Youre passionate about great customer experience, making complex things simple, all while improving process
1+ years of experience in an account management, customer success or online training in the software ease to properly understand the clients business needs and ensure optimal adoption of our software
migration from clients previous solution
Online training sessions on our software
Regular client solutions
Provide support on queries of existing clients, through providing advice, configuration
often called upon to provide support to clients to be able to provide additional training on solutions.
Qualifications and experience requirements:
required dependencies and actions with the client. Provides updates to the PMO, enable them to do project Production, Software development, Commissioning, Model training etc) and communicates these clearly to the PMO and prioritise these tasks with internal teams. Provides technical and engineering detail to the internal upcoming invoices and provides instruction to invoice. Site Visits: Goes to site to provide installation location resolve logistical, technical and other matters as needed. Follows all site and client governance requirements
business is repeat business. ENVIRONMENT: A dynamic provider of Enterprise Software Solutions seeks the coding (2012 – 2018), C#, .Net Core & .Net; 2 Years' experience with C# Entity Framework, PowerShell, Bash, VB jQuery, Docker & Kubernetes. You will also need experience with Network & Web security, API calls SQL Servers. Deployment of software systems. Provide Technical Support and development of documentation Act as Coach and Mentor to junior staff, provide training to new and junior staff. Resolution of Support
and create blog pages.
Training to be given.
Work closely with Software Developers and Verification team. Create
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delivery of tailored solutions that meet client needs and exceed expectations. • Act as a primary point performance goals, conduct regular evaluations, and provide constructive feedback. 5. Business Development: manage risks, and implement corrective actions as needed. 7. Reporting and Analysis: • Track and analyse Prepare regular reports for senior management, providing insights and recommendations for improvement. MS365, or Project Management is advantageous. • Experience: Minimum of 5-7 years in a senior management
delivery of tailored solutions that meet client needs and exceed expectations. Act as a primary point performance goals, conduct regular evaluations, and provide constructive feedback. Business Development: Drive manage risks, and implement corrective actions as needed. Reporting and Analysis: Track and analyse key Prepare regular reports for senior management, providing insights and recommendations for improvement. MS365, or Project Management is advantageous. Experience : Minimum of 5-7 years in a senior management
and enjoy working in small teams. You will also need to be ok with being pushed out of your comfort zone equivalent experience in Computer Science or related field 5 years development experience in either C# database or relational database skills Benefits Provident Fund Discovery Medical Aid with access to financial
minimum of 8- 10 years relevant experience. -Training will be provided regarding procedures of business business practices. Salary will be dependent on experience Duties: Deliver on and be accountable for auditing Previous external customer support or consultancy experience. Attention to detail and a Team Player Strong