adaptability to different personality types 1 year call centre experience in the igaming sector .
implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment.
The role involves collaborating practices to support the organization's data centre operations.
DUTIES AND RESPONSIB data centre infrastructure, equipment, and systems.
Design, plan, and implement data centre infrastructure scalability, redundancy, and fault tolerance in the data centre architecture to support business growth and continuity
beneficial but not a must.
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
Responsibilities:
Operations Reviews and also on new business growth calls with client / internal stakeholders. Business Value Willingness to work in a 24 x 7 environment. BPO Contact Centre exposure would be an advantage. An Important Announcement