JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION • Excellent understanding of IT Service Operations (ITIL) and continuous improvement • Own initiative and team-player, Customer focus, Attention to detials • English business fluent (C1/C2 level); German or other European languages are beneficial. 3 years of experience in SAP a
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
Accountable for achieving broadband and PABX sales revenue and connection by actively hunting for new business targets within an allocated sales segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity towards our client. Ensure effective management
Excellent opportuity to be part of the project team for a top finanical services company Fulfil the Project Management and Scrum Master role and be responsible for Business and IT projects Project Management • Management of IT and Business projects with respect to scope, time lines, resourcing and
JOB DESCRIPTION Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality
solving complex networking challenges to join its Cape Town division. Joining a team that values expertise
Leading Financial Services Client requires a Senior Scrum Master/Project Manager to join their team on a 12-month contract. Manage IT and Financial Projects Effective Risk, Issue, Actions, Budget, and Dependency management Collaborate with the project and programme team and large stakeholder groups
Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making
join their dynamic team located in Tokai, Western Cape. Qualification: BSc with a major in Computer Science