escalation point for technical support ● Ongoing training of support staff on new technologies and processes escalation point for technical support ● Ongoing training of support staff on new technologies and processes
project-related activities 2.2 Create user manuals, training materials, and standard operating procedures (SOPs) minimize downtime and maintain productivity. 3.2 Train new employees on the use of the ERP system as required
customers.
Prepare and provide training and mentoring for support team members, including career path planning,
On-the-job training to direct reports
Mentoring
policies to guide your team's actions. Provide training to your staff to improve their understanding of manage/facilitate meetings, seminars, committees, and training. Able to setup relevant performance indicators
reports, and interactive maps. Training and Knowledge Sharing: Provide training and support to internal stakeholders
end-users with project builds
Required minimum education and training:
to stakeholders and executives. Coach, mentor, train and otherwise support other team members in the recognised by the Department of Higher Education and Training.
development, lead client kick-off, and contribute to training. Oversee implementation workflow, configure SIS Bachelor's degree or similar qualification. Formal training in requirements analysis. 5 years of Business
includes change of scope updates Internal product training of business unit and assist relevant sales teams cross-skilling and knowledge sharing Responsible for training sales and technical staff on products on a quarterly
Work closely with teams to implement training programs that focus on customer-centric processes accuracy and reduce errors.
Provide training and