Application Support Team). Continuously adhere to Service Level Agreements (SLA's) for all internal and external
interpersonal skills Attention to detail Demonstrate a high level of initiative Ability to exercise discretion and
highly beneficial
Area Description Level
Aware of - Change Management
decisions and solve problems involving varied levels of complexity, ambiguity and risk.
acceptance criteria per story.
tasks based on urgency and impact, and meet service level agreements (SLAs) is essential in a fast-paced support
Prometheus A strong team player that has a high level of ownership and responsibility Ability to work
methodology within the current framework Sound level of understanding of software and systems implementation
for cloud services. Manage and Maintain Service Level Agreements, Memos of Understanding, Service Definitions
Manage user stories that do not contain the right level of detail from entering the development structure
for cloud services. Manage and Maintain Service Level Agreements, Memos of Understanding, Service Definitions