documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
is looking for a Quality Assurer to work at a call centre. Applicant must have relevant qualifications
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
prominent player in CRM and Contact Centre solutions within the Southern African region, is known for its utilization (application support). Good understanding of call centre environments and equipment. Good understanding
renowned leader in the financial services industry is calling upon talented individuals to join their dynamic
CA(SA)
Experience:
Banking or Financial Services industry experience is beneficial
renowned leader in the financial services industry is calling upon talented individuals to join their dynamic
/>Experience:
Financial Services or Banking industry experience is beneficial
Minimum
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support payroll core business processes and applicable South African legislation Knowledge, understanding & application architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support
architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support payroll core business processes and applicable South African legislation Knowledge, understanding & application architecture, data mapping Full adherence to ERP Centre of Excellence SOPs Optimal configuration of system quality and timeframes Ongoing monitoring of ITSM calls and TPR's to proactively ensure optimal support
10 years of experience in technology, contact/call centres, grant management, or related fields. Proven
professional services company servicing the South African, European and Australian markets with a focus on businesses and particular expertise in: 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication specific experience in: o AML (essential) and Banking audit experience o Experience with audit software Respect, Accountability, Client-driven, People-centred) and strong Ethics; • Ability to work under pressure experience as an Audit Manager. Must have AML and banking experience. Office based role. Offices are very