search for an Operations Manager to be accountable for the delivery of services that meet and exceed customer customer expectations through the effective management of people, process, and technology. This role is the creation, implementation and maintenance of service standards, methodologies, and procedures, ensuring delivery of new services and products. To be a trusted advisor and transform IT services by continually continually improving technology, service delivery, cost efficiency, and customer satisfaction. RESPONSIBILITIES:
search for an Operations Manager to be accountable for the delivery of services that meet and exceed customer customer expectations through the effective management of people, process, and technology. This role is the creation, implementation and maintenance of service standards, methodologies, and procedures, ensuring delivery of new services and products. To be a trusted advisor and transform IT services by continually continually improving technology, service delivery, cost efficiency, and customer satisfaction. RESPONSIBILITIES:
Durban is looking for an experienced Technical Service Manager to join their team Key requirements Marine Maintain strong relationships within the technical services team Plan and implement jobs Help define projects projects scope, goals and deliverables Collect and manage budget, allocate project resources, create a schedule as well as problems and solutions Implement and manage change when necessary to meet project outputs Evaluate immediate plans and objectives of the Technical services department Maintain accurate records of jobs completed
An independent management consulting firm specialising in banking and insurance. Through our bespoke bespoke consultancy service, we work with leading banks and insurers to transform the way these institutions projects, as our versatile knowledge of financial services, business analysis, data systems, quantitative strategic insight allows us to provide a unique service to our clients. We are always looking for new CA system implementations. Design and implement management reports and dashboards. Compiling presentations
Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself and the face of the company. Deliver exceptional service to internal and external customers. Respond to to your Team Leader or MSOC Manager in a timely fashion. Track and manage your work record via regular
NWA003336-Ren-2 A great opportunity for a Head Service Manager to meet a specialist recruitment consultant for a Head Service Manager who can; but not limited to; develop support service management, develop new ITSM tool requirements and ensuring Capacity Management Plans and Capacity Monitoring are in place, and ication At least 5 years'experience in a Service management environment Experience working in Risk and
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge and hardware Customer relationship management (CRM) and task management software experience Troubleshoot software related issues Competent in call centre management tools Matric National Diploma: Information Technology interpersonal skills Excellent organizational and time management skills
scene? That's where you come in as the Technical Service Lead. Your mission? To blend business goals with excitement. Together, you'll tackle securing and managing gadgets, optimizing cloud setups, and juggling systems like a pro. But it's not all about bits and bytes. You'll also be the go-to guru for End-User Computing heights, they are seeking a skilled Technical Service Lead to join their Aviation Department and contribute
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting