Proven experience / understanding of networks, data centers, security, routers, swicthes, firewalls and load
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you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
company to join its dynamic Debt Collections Contact Center where you will play a crucial role in enhancing Advantageous – A solid understanding of Contact Center processes and technology. Experience with Cloud-based
limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times the service controllers with regard to service calls. Continually communicate with the service controller
Apps, Power Automate, Power BI, and Power Virtual Agents to meet business requirements. Customization and Apps, Power Automate, Power BI, and Power Virtual Agents. 2. Customized and configured Power Platform applications
Apps, Power Automate, Power BI, and Power Virtual Agents to meet business requirements. Customization and Apps, Power Automate, Power BI, and Power Virtual Agents. 2. Customized and configured Power Platform applications
products in emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology
performance. Coordinate with the Network Operations Center (NOC) and other teams to address network outages