teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced system testing and implementation Manage support calls to ensure user support and that high service levels
Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
you’ll do:
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Maintain accurate records of service calls, repairs, and parts inventory.
endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments Responsibilities: assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation