support for tickets logged on the ICT service
desk
Qualifications
ICT service desk. Providing monthly and quality reports on the performance of the service desk, computer
that ensures a seamless IT Service Management, helping business growth and creating value for business Technology Teams. External Vendors Primarily for Service Desk Management. Technical Skills: Good understanding Skills: Ability to interface and communicate at all levels within EXL and Client organizations. Understanding
engineers, and collaborating closely with the Service Desk team to maintain optimal network performance and networking Proven experience in both NOC or Service Desk supervisory roles. ITIL (Information Technology
NCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Diploma sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support. Fluent
Explanation: Virtual Device (VDI) Developer (Entry Level) As a Virtual Device (VDI) Developer, you'll
Responsibilities: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to service catalogue items. Define and manage service-level agreements (SLAs). Implement and maintain change
Responsibilities: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool to service catalogue items. Define and manage service-level agreements (SLAs). Implement and maintain change
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other Application Support Analysts & Service Desk Team to enhance the quality of customer service Application Support Team). Continuously adhere to Service Level Agreements (SLA's) for all internal and external