customers Experience working as a senior client/account management in a professional services/consulting organization management Experience working as a senior client/account management in a professional IT services/consulting
is accountable for proactively driving improvement and development of service. This role manages the the account manager Attend regular reviews as a partnership with the designated account manager to provide Work closely with our Account Directors forming virtual client teams to manage their client's account
like Customer Success Manager or Technical Account Manager. Strong technical proficiency, especially in delivering value and meeting commitments. Accountable for managing multiple projects and ensuring client co.uk Customer Success Manager, Technical Account Manager, IT Support, Cybersecurity, Cloud Services
on allocated projects
Network Access Management and Privileged Account Management infrastructure and processes. What will you Prevention system, rules and reports Privileged Account Management process Network Access Control - process
Network Access Management and Privileged Account Management infrastructure and processes. What will you Prevention system, rules and reports Privileged Account Management process Network Access Control - process
contractual communication is in place via the Key Account Managers
· Ensure PER reports are produced timeously
Client Feedback is effective
· Manage Key Account Managers and responsible contract persons to effect
business strategy is executed via the Key Account Managers
Grow Clients and new Business/Contracts·
/>· Provide oversight and guidance to Key Account Managers during tender/bid compilation
Develop
meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating tickets
in technical support, end user support or account management Deep understanding of telematics technology
pending tickets etc) Smarttrack, livechat account creation, management and support Anti-Virus management and support Microsoft Outlook SMTP account setup Microsoft Office setup Management and maintenance of all IT equipment equipment User software installation IT software account management Setup of Desktop/laptop for new staff Key