logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries
(Firewall). Emergency after hours support if a VIP calls.
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution
and allocation to priority projects Finance Cost centre management Budget allocation and monitoring of
/>DRIVE THE ORGANISATION CULTURE WITHIN YOUR OWN CENTRE
PROVIDE LEADERSHIP
production environment such as Cloud and/or Data Centres
in effective prioritization Knowledge of user-centred design principles Understanding design quality
through various channels, log and update support calls, offer basic operator training, and travel across