Cape Duties and Responsibilities: Customer Management: Ensure customer satisfaction through efficient parts delivery service, and resolution of account queries, customer credits, and claims. Manage customer credit product gaps, buyouts, and support for walk-in customers. Assist the Sales Manager with the management timely resolution of IT issues through designated service providers and escalate issues to head office as Financial Management: Assist with follow-up on late customer payments, bad debt management, credit applications
performance
Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development
platforms for customers.
providing presales technical support and service to customers of the Company. Works with business practice smaller resellers with implementation for their customers. Provide pre- and post-sales support. Provides performing presales technical support and service to customers of the Company Generate and provide bill portfolio. Build visibility with vendors and customers to create a competitive distribution advantage professional working relations with customers Provides customer training as necessary. Makes reseller
analyzing customer requirements, recommending fit-for-purpose solutions, and assisting Sales, Service Delivery other Presales consultants with the development of customer proposals writeups for RFPs and RFIs, quotations Sizwe current and proposed customers, including liaising with Sizwe Sales, Service Delivery, and OEMs and and to facilitate product demonstrations and customer proof on concept engagements. Responsible for of experience in IT (preferably 10), preferably customer facing, including architecture design/implementation
fully integrated end-to-end I T solutions and services. These offerings embrace a large platform of system Technical Knowledge: Understanding of IT products, services, and solutions is highly beneficial. This allows in a clear and understandable manner. Customer Focus : A customer-centric approach is vital. The sales clients or opportunities where IT products or services could be beneficial. This involves researching for the products or services offered. Client Relationship Management: And Customer Visits: Build and maintain
delivery strategies
Design and deliver customer service solutions, systems and interactions aligned
aligned to Organizational values and service standards that build the brand
Monitor actual project progress
resolve issues speedily to enhance effective client service delivery
Design integrated programme plans
capability
This is a customer facing role working with internal teams and external customers, working at client
delivery of new or enhanced products to achieve customer satisfaction through realization of business benefits
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and Contact needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies methodologies and best practices for a service organization focusing on Contact Centre's and Contact Center key metrics Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the
CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses Investment within area of specialisation. Drive customer-centricity · Maintain a high level of impact on