and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, business analysis, data systems, quantitative strategic insight allows us to provide a unique service to our clients. We are always looking for new CA
the IT Service Delivery management team whose mission is to provide uninterrupted client services and IT other IT service management processes, functions, and overall IT service delivery. Service Management processes and support the operation of end-to-end IT services delivery and management processes. Build documentation timely basis. Design and implement a continual service improvement process for Problem Management. Configuration and templates. Define and control components of services and infrastructure and maintain accurate configuration
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, data systems, quantitative experience and strategic strategic insight allows us to provide a unique service to our clients. We are always looking for new talent
a critical role in the operational success and customer satisfaction of the organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they
of the relevant customer site in Johannesburg, this position reports to the Customer IT Manager with Managed Services Technical Lead. This role provides on-site support as required by customers as well execution of assigned tasks and instructions from customer managers and site management Skills Technical Support Site Management Infrastructure Managed Services Site Specific Management Office 365 Admin Network
energy, fast paced program of work within the Customer Program. The applicant would be responsible for delivery of I&T Projects for the VAS (Value Added Services) Business Unit. These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services ROLE OUTPUT/CORE TASKS • Responsible delivery of large/complex IS project(s) within the IS Customer Programme • Responsible for building and managing business areas of accountability within the IS Customer Programme • Responsible for delivering to the
energy, fast paced program of work within the Customer Program.
The applicant would be responsible delivery of I&T Projects for the VAS (Value Added Services) Business Unit.
These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services
ROLE OUTPUT/CORE TASKS
delivery of large/complex IS project(s) within the IS Customer Programme
Responsible for building and business areas of accountability within the IS Customer Programme
Responsible for delivering to
PBXes and network related services for customers Achieve high standard of customer satisfaction through the timely, and well managed projects Respond to customers queries and complaints Perform second and third technologies to enhance the service offering of the PBX and network managed services Deploy and plan technology Own and ensure successful ongoing delivery of services after project completion Take accountability for and troubleshoot large voice related product and service solutions in internal and external consulting roles
administrative support to the aftersales and site services team. Key tasks include maintaining client databases
Customer Service:
Sales Support:< rong> One or more years in aftersales or customer services, with experience in a technical field being
unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research and logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our twenty years of experience in delivering business services, garnering stellar client references, and maintaining