first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining
solution is test friendly by creating effective mechanisms for test data, automated testing hooks and simulations technical staff as required. Ability to mentor and assist others, and to lead internal training sessions
ze the work that the Developers and PO
Coordinate/Prioritize the work that the Developers and PO Assist with cross-team projects that involve development practices/standards. Build monitoring and testing mechanisms on data transformations Continuous improvements
documentation on all software that has been developed Assist in the specification of documentations in alignment Successfully obtain or create diagnostic data to assist in the investigation and resolution of problems and services are being attended to and escalated Assist with system testing in line with project parameters
apply the Auths needed for each users function Assist with Training on the users - Implement change process table as per product shelf life and requirements Assist with physical stock prep and stock take on before go live Onsite support and set up of pick face Assist with onsite support after implementation and online comfortable. Daily controls - Review daily and assist users in closing cycles Inventory Reporting and
successful candidate will be responsible to effectively assist customers telephonically with general and specific system Assist with merchant queries telephically Assist with billing and settlement queries Assist with with Sales leads/queries Assist with application queries Assist with general product queries Contact customers
responsibilities include: Provide pre-sales technical assistance, install and configure the company's equipment smartphones hardware, operating systems, applications. Assist users on their daily job. Maintain office IT infrastructure
Customer Sales Support Assist Account Managers with new client lead sourcing. Assist Account Managers with support request. First line support is typical user assistance with the standard system(s) functionality. Support electronic media like email, skype, TeamViewer etc. Assist Account Managers with client request management