support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Network Layout Documentation Helpdesk Management and call closure Client management Networking experience
ware/ Application Support (Sales/Service)
Call logging Â
General Administration   Â
internal systems with all work carried out. Update call administrators on progress. Submit paperwork for
systems with all work carried out.
internal systems with all work carried out. Update call administrators on progress. Submit paperwork for
acknowledged as the preferred and market-leading centre of excellence for Microsoft knowledge, understanding
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
experience with Network & Web security, API calls, REST & SOAP, Git, GitHub, Advanced Windows Experience – Network security & Web security API calls, REST & SOAP Version controlling - Git Issue