WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer NQF level 4 National Certificate in Information Technology A and N 3 Years National Diploma is an advantage service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer NQF level 4 National Certificate in Information Technology A and N 3 Years National Diploma is an advantage service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
is looking for a Quality Assurer to work at a call centre. Applicant must have relevant qualifications
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within networks and services as well as GSM and related technologies
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
network technology and network topology.
Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with data centre operations. Requirements: Bachelor's degree in computer science, Information Technology, or Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding
Learning technologies, with a solid understanding of Contact Centre processes and technology to join dynamic Machine learning technologies Solid understanding of contact centre processes & technology Proficient in solutions DUTIES: Enhance data strategy & technology stack Incorporate advanced AI capabilities to initiatives to integrate AI and machine learning technologies into BI framework Data management - data integrity
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service combination of data, advanced analytics, digital technology and industry expertise to help our clients turn teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service