CyberPro Consulting is a professional services company servicing the South African, European and Australian Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses Investment within area of specialisation. Drive customer-centricity · Maintain a high level of impact on
per request. Assist and provide feedback on all customer care requests and referring technical questions administration duties required by Technicians and customers. Providing technical support to clients via email complete and informed response on first contact with customers. Act as a liaison between the clients and the handling all customer queries. Ensure delivery of committed service and overall customer satisfaction environment. Ensure constant and regular follow up with customers. Provide support to technicians and any administration
Our client requires the services of a Software Engineer ( Senior) - Midrand/Menlyn/Rosslyn/Home Office ServiceNow-based custom app development Review and streamline existing code Transfer custom code into the ServiceNow expertise Experience in ServiceNow-based custom app development Experience in integrating complex Experience with ITIL Edition 4 Experience in IT Service Management (ITSM) Experience with Agile Methodology
planning) SKILL SET: Exp. in designing and building custom solutions for ServiceNow suite of products. Expertise system. Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT
in-depth understanding of the company's products, services, and solutions
Stay updated on industry trends
resonate with customers
Collaborate closely with the sales team to develop customized solutions for
resolve issues
Collect market intelligence and customer feedback to identify new opportunities
Analyze
for product development and enhancement based on customer feedback
Continuously enhance your technical
PowerPoint)
Strong sales acumen with exceptional customer interaction skills
High technical aptitude
in-depth understanding of the company's products, services, and solutions
Stay informed about industry
relevant to customers
Collaborate closely with the sales team to create customized solutions for
resolve issues
Collect market intelligence and customer feedback to identify new opportunities
Analyze
for product development and enhancement based on customer feedback
Continuously improve technical knowledge
PowerPoint)
Strong sales acumen with exceptional customer interaction skills
High technical aptitude
Resourcing Services globally. We are steadfast in providing technology-driven sophisticated services to our content. Proficiency in Java, as ICI is often customized using Java. Knowledge of other languages like integration tasks. Experience with RESTful and SOAP web services. Ability to develop and consume APIs to integrate developing user services,familar with SOA services. HTTP access,Web services API,federations services model, connectors
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- Conduct customer feedback calls for 6 to 8 hrs per day, for up
extend beyond the 5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality-
in a systematic way similar to how we capture customer NPS
- Reporting
- Targets xxxx
- Working in insurance / call center, customer service experience
Security Best Practices C# ( BizTalk Custom Behavior Extensions, Custom Class Library ) BizTalk ESB (UDDI Itineraries, Business Rules) ASP.NET Web API C# WCF Service application Salary Market Related
Process Engineer to optimize efficiency, enhance customer satisfaction, and drive innovation. uD83DuDE80 Collaboration: Work closely with IT, operations, and customer service. Communicate process changes effectively. as a Process Engineer in banking or financial services. Familiarity with compliance requirements.