continuous protection of IT infrastructure and operations. This role involves conducting risk assessments identify potential threats to IT infrastructure and operations. Develop and implement comprehensive disaster systems in the event of a disruption. Provide training and guidance to client staff on disaster recovery improvement. Assist in the recovery of IT systems and operations in the event of a disaster. Prepare and maintain Administration: Proficiency in managing various operating systems (Windows, Linux). Cloud Services: Knowledge
and give training to fellow colleagues and users when required Compiling of user and operational manuals
give training to fellow colleagues and users when required
Compiling of user and operational manuals
daily stand-ups
- User training
- Compiling of user and operational manuals
- System audits
Facilitate daily stand-ups User training Compiling of user and operational manuals System audits User sign
select and improve the content that is used to train new trainees and develop our existing people's capabilities accuracy of information. Business Evaluate current training materials and methods used. Development of interactive interactive, practical, and innovative Training Interventions that meet corporate standards and are in in line with current best practice training methodologies and utilize all available Tools. Create, maintain maintain, and support a range of training resources to allow all staff to self-develop. Work closely with
system incidents and user queries. Recommend operational efficiency improvements. Build and deploy business implement changes. Define business requirements with operations staff. Identify opportunities for simplification Build and maintain client relationships. Provide training on new functionality. Conduct post-implementation
Support Engineer plays a critical role in the operational success and customer satisfaction of the organization potential issues before they impact business operations. Perform routine maintenance and updates to ensure willingness to pursue additional certifications and training in relevant areas. The Support Engineer at Ello vital contributor to the customer experience and operational excellence of the company. Through their dedication
design, critical software testing, troubleshooting operating environments and acting as a Coach & Mentor testing. Coding and debugging. Troubleshooting operating environments e.g., Windows Server Admin, Linux Act as Coach and Mentor to junior staff, provide training to new and junior staff. Resolution of Support Issue Management – GitHub Advanced knowledge of operating systems: Windows, Linux Cloud Servers. ATTRIBUTES: