allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Why work for us?
If infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
Complete
looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery and effective delivery of services within a Data Centre environment. The position involves overseeing the experience in service delivery management within a Data Centre / Telecommunications environment, with essentially role or equivalent. In-depth knowledge of Data Centre operations and technologies (Preferred). Excellence experience with MS Projects and other related Office 365 Packages.
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
certification to be based full time at our Midrand offices. The First Line Support Engineer will be responsible Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements typing skills Must be able to use all Microsoft Office applications. Must show excellent communication requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 This role requires external support outside the office, the appointed candidate will be required to travel Respond to help desk tickets, emails, and phone calls R12 000,00 – R20 000,00 per month depending on current current experience Location: Centurion in office Monthly Salary: R10000 - R20000
Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 This role requires external support outside the office, the appointed candidate will be required to travel Respond to help desk tickets, emails, and phone calls R12 000,00 – R20 000,00 per month depending on current current experience Location: Centurion in office Monthly Salary: R10000 - R20000
company, is seeking employ an experienced Data Centre Infrastructure - Electrical Engineer to join their and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production competitors' products. Investigate customers of data centre operations complains, determine. nature extent