improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained assurance tasks such as ensuring that cost effective call routes are utilized and that provisioned services improvement ● Manage national and international calling underlying carriers including cost analysis and
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
internal systems with all work carried out. Update call administrators on progress. Submit paperwork for
systems with all work carried out.
internal systems with all work carried out. Update call administrators on progress. Submit paperwork for
acknowledged as the preferred and market-leading centre of excellence for Microsoft knowledge, understanding
Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and
Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and