ensure business continuity
- Liaising with service providers and contractors that provide cybersecurity
cybersecurity, connectivity and hosting services to the Corporation
- Ensuring the regular patching of
ICT service desk
- Providing monthly and quality reports on the performance of the service desk
ensure business continuity
Process Analyst or similar role in the financial services industry, with a focus on process improvement of financial products, services, and processes within the financial services industry, including banking
content repositories with your API prowess. Web Services Wizardry: RESTful, SOAP, you name it, you've got developing user services,familar with SOA services. HTTP access,Web services API,federations services model, connectors
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support more years’ experience in aftersales or customer services.
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Programming of Crestron and Extron
support • Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time • Resolving client's Service Level Agreement Mean-Time-To-Repair time • Understanding each client's Service Level Agreement Agreement contract and adhering to the required service • Scheduling and completing preventative maintenance resolve issues • Doing installations when no Field Service work is required • Programming of Crestron and
Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office COMMENCEMENT: As soon as possible ROLE: Service Window 24 x 7 service window for both change and incident incident handling Tickets can be opened as service request or real incident tickets. The solution time is equal are no exceptions concerning public holidays. Service time DAM operations concerning ticket handling: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High:
the platform is engineered to be secure and meet service level objectives - Progress the platform's capabilities and maintain run-books for all required platform services / functions. - Manage and maintain operations stakeholders to the development of Service Level Agreements (for inclusion into Service Catalogues) for the platform enhance service delivery - Identify and maintain continuous engagement with customers/users/services of the all stakeholders - Service delivery to ensure customer satisfaction - Maintain service, quality and desired
infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address quality standards. Attending to installations and service requests within agreed times Taking users through software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving