company, is seeking employ an experienced Data Centre Infrastructure - Electrical Engineer to join their and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production competitors' products. Investigate customers of data centre operations complains, determine. nature extent
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established well-established organization in KZN. MUST HAVE: B Degree - Computer Science / Information Systems or related learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
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Adhering to all AD-HOC work given by manager • Available for overtime where workloads require • Logging Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
and Consulting experience with preferably Data Centre Infrastructure and ICT environment.
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Management Team, Merchants Department, Impacted Call Centre Agents.
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Documentation Ensure relevant documentation is available, updated and distributed , such as Work Instructions Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking