International Company with CT based support team Core deliverable of this role is functional testing out of standard 8 to 5 role so as to support International Clients
plugins
motivated Technical Support Intern to join our team. As a technical support intern, you will assist with providing guides, FAQs, and troubleshooting tips, from internal resources. • Format and organize content for optimal You gain real-world work experience at an internationally reputable high-tech company. • Learn real-world
International Company with Cape Town office. Company is an industry leader in its specialists area of instructional videos and multimedia content. • Facilitate internal training sessions. • Design and deliver new employee to internal processes. • Provide subject matter expertise on their software platform to internal teams
the Switch squad in CAB.
Ensure internal change requests are submitted, deployed, communicated performance of systems.
Maintain the internal servers where required and perform day-to-day
Escalate an unresolved problem through the internal escalations process to the development staff. or escalations to internal teams are resolved timeously and communicated to internal & external stakeholders
Demonstrate consistent application of internal procedures.
Plan and prioritize
introduction of new products or services to both internal stakeholders and customers. You will play a critical of new products or services. Collaborate with internal teams to define testing criteria, coordinate testing results. Stakeholder Engagement: Identify key internal stakeholders and engage them throughout the change Trainings: Develop and deliver training sessions for internal teams and external partners to ensure a smooth Develop communication plans and strategies to keep internal stakeholders and customers informed about product
Client Management Communicate effectively with internal clients to identify needs and evaluate alternative to increase internal client satisfaction and deepen client relationships. Manage internal client expectations training programs. Internal Operations Suggest areas for improvement in internal processes along with with possible solutions. Lead internal teams/task forces. An honours degree (of at least 2nd class) in Computer
monitoring and reporting
Internal / Operational Processes
Opportunity to join fintech environment with an international client base.
project plans where necessary. Work closely with internal teams, subject matter experts, and clients to stakeholders within the business. Work closely with internal teams, subject matter experts, and clients to documentation, course folders and workflow using relevant internal tools. Remain abreast of trends and technologies into internal processes and learning methodologies to aid continuous improvement. Provide internal QA. people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality