KEY PERFORMANCE AREAS
Strategy Development and Implementation
Overview of role:
Perform physical on-sites for support purposes, trouble-shooting to the remote support team for resolution
Perform customer equipment installations, including network
service performance against stated Service Level Agreements and present service performance metrics to Provide input into CAPEX. Monitor and manage performance against budget. Implement cost saving initiatives Operations Develop and submit reports on service desk performance. Report timeously and accurately on all business reporting of IT performance, this may include, portfolio, programme project and initiative performance. Risk management Manager prior to distribution. Service Desk Performance Responsible for the Service Desk (SD) to operate
projects Location: Parktown – Johannesburg Key performance areas: To administer and maintain the Electronic accuracy and relevance Monitor website performance and perform routine maintenance to ensure website stability and monitor web analytics tools to track key performance metrics and identify areas for improvement Monitor 3 end-user support Perform routine account creation for staff and students Perform routine account creation Experience in optimizing ASP.NET applications for performance and scalability Familiarity with version control
Johannesburg
Key performance areas:
accuracy and integrity of Ward21 CRS’s data
Locatio Johannesburg
Key performance areas:
projects Location: Parktown – Johannesburg Key performance areas: To administer and maintain the Electronic accuracy and relevance Monitor website performance and perform routine maintenance to ensure website stability and monitor web analytics tools to track key performance metrics and identify areas for improvement Monitor 3 end-user support Perform routine account creation for staff and students Perform routine account creation Experience in optimizing ASP.NET applications for performance and scalability Familiarity with version control
business data
bugs and performance issues.