and recorded in logs. General Software Support Assists with end user problems by providing second level install, digital sender install and configuration. Assist with the mitigation of iPost scores. Serves as for providing application training to the user community, specific IT training to the IT community. Arranges to provide training, as needed, to Mission personnel. Manages training plans and training budgets and Prepares and recommends training regimens, schedules and curriculum. Maintains the training library, Standard
initiate and plan fraud awareness campaigns and training in general and in specific areas of the business management.
incidents and assist with the implementing of additional controls and/or process improvements. Assist the service team leader with P3 escalations when required. Assist with the implementation of quality improvement (Complaints/queries/investigations/advice) Coaching, training and quality management Reporting and adhoc meetings
standards). Ability and willingness to coach and give training to fellow colleagues and users when required. IFT Specific Role Tasks/Requirements: Planning: Assist user departments in designing system requirement/proposal operation manual. Creation of Test Cases. User training (Key users). System testing/parallel runs. System to document requirements in appropriate format. Assist with identification and management of risk. Knowledge project. Ability and willingness to coach and give training to fellow colleagues and users when required.
standards) Ability and willingness to coach and give training to fellow colleagues and users when required Support IFT Specific Role Tasks/Requirements Planning: Assist user departments in designing system requirement/proposal and operation manual Creation of Test Cases User training (Key users) System testing/parallel runs System to document requirements in appropriate format Assist with identification and management of risk Knowledge project Ability and willingness to coach and give training to fellow colleagues and users when required Willing
data; User management: Provide user support and assistance in accessing and utilising HPC resources; Manage of HPC resources; Documentation development and training: Develop and maintain comprehensive documentation usage, and troubleshooting procedures; Conduct training sessions and workshops to educate researchers infrastructure-related issues; Application support: Assist researchers in installing, configuring, and optimising control; User-directed documentation development and training; Certification as a: Linux server administrator;
recognised by the Department of Higher Education and Training.
Special Requirements:
recognised by the Department of Higher Education and Training.
Special Requirements:
you will have experience in writing technical, training and standard operating procedure documents, as software is essential
independently or as part of a team.- Own vehicle and valid driver''s license for on-site visits.Preferred based on experience.- Professional development and training opportunities.- Health insurance and retirement