and written)
verbal and written) Required to work, day and night shifts. Desktop Support Engineer, Security, Networks
all allocated tasks to determine workflow for the shift • Ensure the quality of service is of the highest as indicated by supervisor • Captures progress and completion report so that supervisor can update status
Candidate will – > be prepared to travel & nights away from home when necessary > have a valid
bring innovation. You won't only be subsidized for night stays with your partner at their wine farm but if
normal hours. Must be prepared to work shifts (rotational day & night). Ability to quickly adapt to changing
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection Monitoring: Frequent monitoring of PRTG during shifts to identify offline sites/sectors. Alert the Internal any offline sites/sectors at the start and end of shifts. Utilize PRTG to identify frequent sector issues instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection Monitoring: Frequent monitoring of PRTG during shifts to identify offline sites/sectors. Alert the Internal any offline sites/sectors at the start and end of shifts. Utilize PRTG to identify frequent sector issues instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing specific client issues contact with the client. APEX Support: Provide assistance on Apex with complex issues escalated from Senior
attempt first time resolution, and /or escalation Assist with customer onboarding projects and migrations Cape Town Shift Work The Systems Support Engineer will be expected to work standard 8 hour shifts between between the hours of 8am and 2am, Monday to Friday. Shifts are not fixed but are rotated between available supported time zones globally. Shifts rotate weekly, and ‘late' shifts are currently approximately 1 in
attempt first time resolution, and /or escalation Assist with customer onboarding projects and migrations Cape Town Shift Work The Systems Support Engineer will be expected to work standard 8 hour shifts between between the hours of 8am and 2am, Monday to Friday. Shifts are not fixed but are rotated between available supported time zones globally. Shifts rotate weekly, and ‘late' shifts are currently approximately 1 in