Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Complete
Operations Reviews and also on new business growth calls with client / internal stakeholders. Business Value Willingness to work in a 24 x 7 environment. BPO Contact Centre exposure would be an advantage. An Important Announcement
IT Support Tech, City Centre, Durban City. Company Name: Almex Transport Solutions. We are looking for
C# Developer, City Centre, Pretoria / Tshwane. Company Name: PRR Recruitment Services. Software developer
WordPress Designer Freelancer needed, City Centre, Cape Town. Company Name: Koca Bean. We are looking
limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times the service controllers with regard to service calls. Continually communicate with the service controller
Wheel Alignment Technician, City Centre, Durban City, Company Name: MAGZ4U. Wheel Alignment technician
you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization