Management: Oversee all aspects of the customer service center's operations, including staffing, resource allocation
Oversee all aspects of the customer service center's operations, including staffing, resource allocation
products in emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology
requirements into system developments. Your focus will center on designing, building, and supporting data integration
experience Exposure to user experience design, human centered analysis and design will be an advantage Knowledge
monitoring and maintenance in their network operations center (NOC) Unleash your skills to defeat any glitches
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
operating systems, email, and more Adherence to call logging processes and meeting SLAs Password resets work and clients Company Cell phone for company calls Option for further studies
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically