maintaining a high level of customer satisfaction. This includes overseeing service level agreements (SLA's) business objectives. Monitor and manage service levels, ensuring compliance with SLAs and KPIs. Lead and
department, training academy and ensure the correct level of product knowledge and solutions at the company Department Manage Technical Department Ensure high level of support to clients: Repairs Site support Telephonic skills (Afrikaans & English) Patience with high levels of empathy Professional Energetic The ability to
Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time Understanding each client's Service Level Agreement contract and adhering to the required
collaboration skills will be the key to our success. Level 1 Process Integration: We're breaking barriers and journey? Tech Integration: Get your groove on with level 1 technical integration across various technologies
department, training academy and ensure the correct level of product knowledge and solutions, will report Department: Manage Technical Department Ensure high level of support to clients: Counter support, Telephonic
swicthes, firewalls and load balancers • • NQF Level: o NQF Level 4: National Senior Certificate • Qualifications
systems at a technical level for support continuity.
department, training academy and ensure the correct level of product knowledge and solutions, will report Department: Manage Technical Department Ensure high level of support to clients: Counter support, Telephonic
Type: Contract
Work Level Mid-Level
EE Position : No
Methodology