request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable ensure resolution by assigned agent within service level. Manage incident until completion. Identify recurring software, and network problems within service level by applying applicable process. Install, support agreed availability, resolution within service level and adherence to Occupational Health and Safety successful completion of the project. · A diploma (NQF level 6) in Information Technology. · A minimum of 3 years'
Manage Technical department and ensure high level of customer services, this includes counter support
them a superior level of IT service. This position falls within the Junior to Mid level category, ideally you're ready to take your IT career to the next level and join a team that values your expertise, we want
them a superior level of IT service. This position falls within the Junior to Mid level category, ideally you're ready to take your IT career to the next level and join a team that values your expertise, we want
department Manage Technical department and ensure high level of customer services, this includes counter support
collaborative team and take your skills to the next level!
2 to 7 years of industry experience in software
Please see further details below: Requirements: Level 3 Coaching qualification or equivalent (recognized (recognized by World Rugby) - Essential High level of knowledge around the physical, psychological, technical
anti-virus software to ensure security at the user level. Implementation and maintenance of firewalls. Performing and operating systems is required for solid first level support (MCSE/MCITP qualification a major benefit)
into the change record Deliver/Promote the highest levels of Client Service to all areas of the business VLAN, QinQ, VRRP , DHCP, and DNS Professional level knowledge of TCP/IP and other network services required
tools and processes at the regional and project level