quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
accounting knowledge.
with queries around technical content, drawings, parts or BOMs.
Manage workshop BOM and job changes designers/engineers around changes etc.
Audit Parts manuals to BOMs where necessary.
Vendor changes presented.
Driven, results orientated with strong time management, prioritization and organizational skills
Fundamental accounting knowledge. Projects from time to Time to improve the Business. Troubleshoot user issues role, we invite you to apply and become an integral part of an innovative team. If you are interested in
continuous planning, mapping and integrating of Group Parts processes to match the requirements of the SAP ET2000 ET2000 and other interfacing system (e.g. Auto Part, E-Parts etc.) support. Ensuring timeous troubleshooting troubleshooting on systems issues relating to Auto part & SD (Sales and Distribution) processes. Automotive Distribution processes on ET2000 (SD) to ensure no time lost due to system problems • Ensure minimum disruptions AutoPart and E-Parts systems. • Identify, co-ordinate and troubleshoot all key Group Parts processes by
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
data-centric projects, ensuring they are completed on time, within scope, and within budget. The ideal candidate and mitigate project risks and issues, ensuring timely resolution.
You will be part of a consultancy, working with some of the most
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
start to finish, ensuring they are completed on time and within budget. This position requires excellent activities and tasks to ensure they are completed on time and within budget Create and maintain project schedules coordination or a similar role Excellent organizational and time management skills Strong communication and interpersonal and software Ability to work independently and as part of a team Proven track record of successfully managing