Project Management Background
across accounts Drives high client satisfaction by managing service levels situations and providing staffing principles of the Quality Information Security Management System Serves as the main point of contact for Degree 4 years minimum experience in Workforce Management Dialer experience for outbound campaigns a must skills in forecasting, scheduling and real-time management a must Strong organizational skills to ensure across accounts Drives high client satisfaction by managing service levels situations and providing staffing
Responsibilities:
Management:
standards.
experience
Responsibilities:
collaboration, communication and workflow management
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring Internation Call Centre / BPO experience in insurance, sales & service, handling voice and queries, customer achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Internation Call Centre / BPO experience in insurance, sales & service, handling voice and queries, customer
equivalent experience Certification in Agile Project Management or Coaching (eg. PMI-ACP, Certified ScrumMaster Project Management Professional (PMP) advantageous 5 years experience in either Project Management, Agile Predictive methodologies Experience with Project Management Principles Responsibilities: Facilitate Agile collaboration, communication and workflow management Risk Management: Identify, assess, and mitigate risks Develop a deep understanding of the workflow management tools that we use at the organization and use
Board and or Shareholder, as per DOA.
- Manage the project team, key stakeholders, external suppliers/
project work, manage multiple and simultaneous inter dependencies end to-end and manage the project team
strict adherence to the company Capital Programme Management
policies, governance, processes and procedures
Project Management qualification or PMP Certification.
5 years experience in Project Management environment
environment, with in depth knowledge of
Project Management practise (PMBOK) with 7 years experience in the
(CISSP)
Critical Competencies
standards
Requirements: