the Help Desk to record, accept or resolve all IT calls that has been logged. Troubleshooting and diagnosing
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
positions visit our website www.hi-tech.co.za or Call us on 021-001-0000 and quote this advert. Please
clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans for SOD violations
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)