the Help Desk to record, accept or resolve all IT calls that has been logged. Troubleshooting and diagnosing
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
to the environment
understanding of the business needs. Ensure that all calls are assigned/ reassigned timeously and resolved
CAB Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
positions visit our website www.hi-tech.co.za or Call us on 021-001-0000 and quote this advert. Please
clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans for SOD violations