Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part About the Role: As a Business Analyst, you w
insights and innovative execution. Based in Cape Town, they specialise in business strategy, digital transformation
insights and innovative execution. Based in Cape Town, they specialise in business strategy, digital transformation
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency Providing motivatio
JOB DESCRIPTION • Excellent understanding of IT Service Operations (ITIL) and continuous improvement • Own initiative and team-player, Customer focus, Attention to detials • English business fluent (C1/C2 level); German or other European languages are beneficial. 3 years of experience in SAP a
JOB DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database To identify and highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate in ideation workshop
customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure Promoter Score is in line with agreed business plans. Maximize relationship building opportunities with Practices Telco Products and Services knowledge Planning, organising and directing customer behaviour Customer
Who are we? Outsized is a curated platform for professional freelancers and independent consultants - all tailored to the needs of the financial services sector in Asia, Africa, and the Middle East. We support insurers, banks, financial inclusion organizations as well as management consulting firms
excellent customer service. Structured and strong planning capabilities. Able to multitask and handle pressure
(2days onsite / 3 days home based) Permanent Cape Town Winelands area Qualifications Bachelors degree in