experience ITIL certification (advantageous) Minimum of 4-8 years IT working experience ITIL process knowledge communication skills Knowledge in IT security Knowledge in ITIL processes Any additional responsibilities assigned
imization/Improvement in IT Service Management (ITIL) with focus on TLM Review and reporting of the status presentation delivery. IT Operational Experience as per ITIL Project management experience. Agile Methodology practical experience with frameworks and guidelines (ITIL standards) relevant for IT Operations. Practical
Requirements: Relevant IT degree or certifications (Togaf, ITIL) Proven track record in solution delivery and leadership
is often required.
Certifications such as ITIL (Information Technology Infrastructure Library)
is often required.
Certifications such as ITIL (Information Technology Infrastructure Library)
Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT Asset Management
DevOps processes and tools. Extensive experience with ITIL version 4 principles and processes Extensive experience ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB) ITIL v4 Certification advantageous Min 8 years working
enterprise network configurations Experience with ITIL processes Strong analytical thinking in the technical monitoring and auditing solutions Experience with ITIL processes (Incident, Change and Problem management)
Innovation/Automation Capacity management & data analysis ITIL based management methodology Documentation/Technical
streamlining existing solutions Experience with ITIL Edition 4 Experience in IT Service Management (ITSM)