line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers
Sundays and occasional holidays.
servers
/>- Experience managing physical and virtual data centre environments.
- Understanding of technical
in effective prioritization Knowledge of user-centred design principles Understanding design quality
HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools
Team Leader with a car and transport to attend to call outs. Key Responsibilities: Telecommunications technicians
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
Management: Please email your CV to [Email Disabled] or call 021-5551356 Profile Qualifications and experience